The ‘Mao Loves Art’ team is committed to offering a hassle-free experience. We offer every customer a 10 day, no question asked return policy.
IF YOUR PRINT IS DAMAGED AND YOU WANT A REPLACEMENT
‘MAO LOVES ART’ works hard with its partners to ensure that every piece is sent to you in perfect condition, but occasionally we know that things can get lost or damaged.
Please check your delivery in the presence of the delivery person. If you notice any damage, you should refuse the parcel and it will be returned right to us to be rectified.
Then, please contact our customer service immediately at firstname.lastname@example.org, quoting your order number and using the subject line ‘Damaged Order’ and state whether you are seeking a replacement or a refund. To allow a quick handling of the situation, it is helpful if you can e-mail our customer service photographic documentation of the damage.
If you have requested a refund, we will credit your original payment mechanism within 10 days of confirmation of receiving your returned print.
Alternatively, if you have requested a replacement, we will ship you your new print as soon as we have confirmed receipt of the original print. Transit times will be the same as detailed in your original order.
Please note that for limited editions stock is restricted. Whilst we do everything we can to issue you with a replacement, occasionally the print edition will have run out. In this situation, we can offer you a full refund or store credit note so that you can choose another piece of art.
If for any reason you don’t like your purchase, then simply email us at email@example.com with your order number stating that you would like to return your product for a full refund. You can send back the product to your nearest warehouse.
Please print out the returns label from the email we send to you and hand it to your courier or affix to the side of your package.
Please note: We cannot accept products back unless they are in their original packaging.
If you have requested a refund, we will credit your original payment mechanism within 10 days of confirmation of receiving your returned product.
We would love to hear from you – any feedback positive or negative. Don’t hesitate to write us @ firstname.lastname@example.org